Effective January 26, 2020, the Postal Service™ will revise Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM ® ), Chapter 508, to add a new section about USPS Hold Mail™ service. New section 508.11.0, “Hold Mail Service,” will be the primary source for consistent standards on USPS Hold Mail service. The information included in new section 508.11.0 codifies current USPS Hold Mail procedures.
Customers may apply for Hold Mail service online at usps.com . Customers are required to sign in or create a USPS.com account to verify their identity. Online Hold Mail service requests submitted before 2:00 a.m. (Central Time) may begin on the same business day. Online Hold Mail requests submitted after 2:00 a.m. (Central Time) may begin on the next scheduled delivery day.
Customers may apply for Hold Mail service by completing PS Form 8076, Authorization to Hold Mail, and submitting the form in person to the local Post Office, providing the form to a mail carrier, or by mailing the form. Hold Mail service requests must be accepted by closing time of the Post Office location for the request to be completed by the next scheduled delivery day.
To change or cancel a Hold Mail service request submitted online, customers must go online at usps.com and provide a Hold Mail confirmation number. If a customer cannot provide a Hold Mail confirmation number, that individual must visit the local Post Office and present a form of identification that is acceptable under 608.10.